How to Motivate an Undervalued Workforce

Dear Joseph, Currently, the large organization I work for is undergoing a change of ownership. There are many employees and leaders here who have been with the company for 20+ years. With the change of ownership, the financials are being scrutinized. We are told there will be layoffs—which there have been every year for the […]

Crucial Conversations via Email

Dear Crucial Skills, Having successfully used and trained Crucial Conversations for many years, I believe in its efficacy for making difficult communication easier, more respectful, and more productive. My question is around whether it’s ever preferable to preface a crucial conversation by using email. Might this pave the way for a more congenial exchange later […]

What To Do When Coworkers Monopolize Your Meetings

Dear Crucial Skills, I work at a university where there is significant group work in the form of meetings or committees. In some of these meetings, a few people have a significant and vocal opinion about every agenda item. Every single one, every single time. I’ve noticed that these opinionated individuals speak to the point […]

How to Help Your Child Change His Behavior

Dear Crucial Skills, For the past four years, my son has been training in martial arts and loves it. In the past few months, he has gotten called twice on his “bullying” behavior. The instructor has told us that if there is one more instance of bullying, he will not be allowed back. We don’t […]

Help! I’m Buried By My Inbox

NOTE FROM EDITOR: We are excited to announce the launch of our brand new training course, Getting Things Done®. In the month of August, we will highlight the skills and principles from Getting Things Done in our author Q&A article. Enjoy! Dear Crucial Skills, Can you help me better understand how, and more particularly when, I […]

How to Say “No” and Reclaim Your Career

Dear Crucial Skills, How do you say “no” to requests and projects that come across your desk? I want to be helpful and do everything that’s asked of me, but if I said “yes” to every request I received, I wouldn’t actually get to my top priorities and that would reflect poorly on my performance. […]

Is Your To-Do List Keeping You Up at Night?

NOTE FROM EDITOR: We are excited to announce the launch of our brand new training course, Getting Things Done®. In the month of August, we will highlight the skills and principles from Getting Things Done in our author Q&A article. Enjoy! Dear Crucial Skills, The worst feeling is waking up in the middle of the […]

How to Manage it All

NOTE FROM EDITOR: We are excited to announce the launch of our brand new training course, Getting Things Done®. In the month of August, we will be highlighting the skills and principles from Getting Things Done in our author Q&A article. Enjoy! Dear Crucial Skills, What is the best way to manage both work responsibilities […]

How to Change Someone’s Opinion of You

Dear Crucial Skills, Last year, our department’s vice president was laid off and the entire group was moved under the Director of Operations, someone I didn’t know very well. Since the change, he has not made much of an effort to get to know our team and I have had only a handful of interactions […]

How to Get Respect From the Boss

Dear Crucial Skills, My boss and I have weekly one-on-one meetings. During these meetings, he frequently takes phone calls from his family, gets up in the middle of a discussion to use his personal restroom, and allows workers to just barge in to talk to him. I’m very frustrated with these interactions but he is […]