Help! I Have Too Many Meetings to Get Things Done

Dear Crucial Skills, I can’t help but realize that I never get any of my long-term stuff accomplished. I spend so much of my time in the weeds, trying to put out fires and get through my daily tasks, that I rarely think about, let alone find time to accomplish, the goals, vision, and purposes […]

How to Confront a Liar

Dear Crucial Skills, Do you have advice on how to confront a liar? Normal confrontation does not work as they just spin more lies. Signed, Being Spun ______________________ Dear Being Spun, Do I know how to confront lying? Hey, I raised five teenagers. You’ve come to the right place! You wrote only two sentences, so […]

Tips for the Forgetful

Dear Crucial Skills, I can’t be the only one who makes trips to the grocery store only to kick myself when I get home because I forgot half of the items I needed. This same problem happens at work, too. I’ll have important items to discuss with my boss and forget to bring them up […]

How to Motivate an Undervalued Workforce

Dear Joseph, Currently, the large organization I work for is undergoing a change of ownership. There are many employees and leaders here who have been with the company for 20+ years. With the change of ownership, the financials are being scrutinized. We are told there will be layoffs—which there have been every year for the […]

Crucial Conversations via Email

Dear Crucial Skills, Having successfully used and trained Crucial Conversations for many years, I believe in its efficacy for making difficult communication easier, more respectful, and more productive. My question is around whether it’s ever preferable to preface a crucial conversation by using email. Might this pave the way for a more congenial exchange later […]

What To Do When Coworkers Monopolize Your Meetings

Dear Crucial Skills, I work at a university where there is significant group work in the form of meetings or committees. In some of these meetings, a few people have a significant and vocal opinion about every agenda item. Every single one, every single time. I’ve noticed that these opinionated individuals speak to the point […]

How to Help Your Child Change His Behavior

Dear Crucial Skills, For the past four years, my son has been training in martial arts and loves it. In the past few months, he has gotten called twice on his “bullying” behavior. The instructor has told us that if there is one more instance of bullying, he will not be allowed back. We don’t […]

Help! I’m Buried By My Inbox

NOTE FROM EDITOR: We are excited to announce the launch of our brand new training course, Getting Things Done®. In the month of August, we will highlight the skills and principles from Getting Things Done in our author Q&A article. Enjoy! Dear Crucial Skills, Can you help me better understand how, and more particularly when, I […]

How to Say “No” and Reclaim Your Career

Dear Crucial Skills, How do you say “no” to requests and projects that come across your desk? I want to be helpful and do everything that’s asked of me, but if I said “yes” to every request I received, I wouldn’t actually get to my top priorities and that would reflect poorly on my performance. […]

Is Your To-Do List Keeping You Up at Night?

NOTE FROM EDITOR: We are excited to announce the launch of our brand new training course, Getting Things Done®. In the month of August, we will highlight the skills and principles from Getting Things Done in our author Q&A article. Enjoy! Dear Crucial Skills, The worst feeling is waking up in the middle of the […]