Crucial Accountability

Are you looking to improve your team’s or your organization’s level of accountability and execution? Crucial Accountability provides a proven step-by-step process to address accountability and performance gaps.

Accountability issues such as lagging performance, quality, and low morale can keep you from getting the results you need. Crucial Accountability presents a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. Use these skills to turn every disappointment or broken promise into an opportunity for enhancing accountability, improving performance, and ensuring execution.

Crucial Accountability Explained in 2-Minutes

Can’t see this video? Click here to see Crucial Accountability Explained in Two Minutes on YouTube.

Every team and organization faces disappointments – A coworker misses a deadline, a team sets expectations only to fall far short of the goal, or a direct report just plain behaves badly. Too often, we rely on one another for results only to let each other down. Building on Crucial Conversations skills and more than two decades of research, Crucial Accountability will help you learn the skills needed to effectively hold others accountable to deliver on your most important results. Crucial Accountability teaches individuals and teams how to willingly and effectively speak up when others let them down—no matter power, position, or temperament—enhancing accountability, improving performance and ensuring execution each and every time.

By learning these advanced skills, you can have an impact in the following areas:

  • Productivity — deal with violations before they escalate into chronic problems.
  • Performance — discuss deviations without generating defensiveness or resentment.
  • Change Management — eliminate resistance by replacing fear and uncertainty with genuine motivation.
  • Teamwork — hold everyone accountable to the same standards, replacing inequity with justice and unity.
  • Quality — discuss challenges and barriers in a way that yields creative and supported solutions.
  • Relationships — confront broken promises or violated expectations in a way that solves the problem while strengthening the relationship.
  • Safety—nurture safe practices by knowing which infractions to confront and how to confront them.

The course is offered as a two-day public workshop, or can be delivered in one day as a companion course to the two-day Crucial Conversations program (for a total of three days in the classroom).  The one day version of Crucial Accountability may be attended if you’ve taken Crucial Conversations recently and feel comfortable with those skills. We invite you to discover the powerful set of skills that will help you resolve your most challenging accountability issues and diagnose why someone keeps falling short of set expectations.

Be Sociable, Share!