Crucial Conversations

Are you stuck? Not getting the results you want?

Growing and evolving your business, your organization and your people occurs through conversation. And important conversations, handled well, produce results. Learn how you can master those Crucial Conversations.

Crucial Conversations Explained in 2-minutes


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We’ve all been there. In fact, if you’re like most people, you’re there right now. You know you need to talk to someone about an important issue, but you haven’t stepped up to the conversation. Not really. You may have danced around the issue or sugarcoated your message. Maybe you relied on hints, sarcasm, or not-so-subtle humour – but the person missed the message entirely … or got it and became defensive and abusive, so you backed off before the discussion spun out of control. Now when you think about re-entering the conversation, you break into a cold sweat …

Crucial Conversations training teaches individuals and teams from different backgrounds, departments and specialties how to effectively discuss ideas in a way that leads to virtually everyone buying into the decisions. These skills inevitably result in rapid, sustainable, and wide-reaching positive changes in the results you care about the most.

In this workshop you will learn how to:

  • Identify the conversations that are keeping you from your desired results.
  • Identify how you deal with people when you are under stress.
  • Speak persuasively not abrasively, no matter the topic.
  • Make it safe for others to share their honest opinions.
  • Deal with people who either clam up or blow up.
  • Gain control of your own emotional responses.
  • Speak frankly without risking everything.
  • Disagree without being disagreeable.
  • Influence without exerting force.

In this 2-day interactive workshop, we will teach you a proven methodology as well as model, demonstrate, and coach you through the process of applying the skills to engage in difficult conversations to get results without sacrificing relationships. You’ll be actively engaged in role-play and dialogue to help you learn communications skills you can apply in all aspects of your life.

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